Shipping & Returns
Items will be shipped together unless buyer specifies otherwise in checkout. Items will be shipped within 24 hours of payment received and cleared.
I will ship your order via USPS Priority mail with delivery confirmation within 24 hours of cleared payment. Unless otherwise noted, I will ship to your Etsy checkout address.
I love my international buyers! Warning: international delivery time takes at least two weeks and up to four weeks, even to Canada. If you have not received your package within 30 days, please contact me immediately. (Under U.S. Postal regulations, this is the earliest I can ask for a claim inquiry.) There is no tracking number for international purchases, and you are responsible for any charges (customs, duty tax and/or VAT) on the receiving end.
If you are in a hurry and want express shipment just send me an email via Etsy's conversation tool, and we will work it out!
USPS Priority — $7 flat rate
2nd Day — $21 flat rate
Overnight – $50 flat rate
Easy Returns & Exchanges
I will accept returns for refund only if the product is defective and I am notified within 7 days of receipt of the product. Please contact me for a return authorization number. Items must be unworn with all original tags attached.
I will accept an item for exchange within three days of receipt of the product and if you contact me within three days of receipt of item. Pieces must be unworn and arrive back to me in their original condition, re-saleable and with all original packaging. I do not refund shipping charges and you will be responsible for return shipping costs.
Kindly note: Custom orders and pieces that have been adjusted (in any way) upon request are non-refundable and non-exchangeable.
Leann Burns Metalsmith
10514 Pagewood Drive
Dallas, TX 75230